Building Customer Experience with Conversational AI

Last updated: 4 months ago

When we use Virtual assistant to solve users problems we design the following:

  1. The mood and tone of the assistant, the persona and defining how human they are. (Why is this important to build trust among the users)
  2. How they handle user’s mood while having a meaningful conversation aiming to fulfil the users goal.
  3. What content is relevant and why is it important to the users who come with a problem.
  4. How Intelligence in Conversation plays a part in defining Customer Retention.
  5. Lastly, How do we optimise the CX(Customer Experience) and build a feedback system for the Virtual Assistants