Building Customer Experience with Conversational AI
Last updated: 4 months ago
When we use Virtual assistant to solve users problems we design the following:
- The mood and tone of the assistant, the persona and defining how human they are. (Why is this important to build trust among the users)
- How they handle user’s mood while having a meaningful conversation aiming to fulfil the users goal.
- What content is relevant and why is it important to the users who come with a problem.
- How Intelligence in Conversation plays a part in defining Customer Retention.
- Lastly, How do we optimise the CX(Customer Experience) and build a feedback system for the Virtual Assistants